Frequently Asked Questions
HERE YOU'LL FIND OUR ANSWERS
TO THE MOST FREQUENTLY ASKED QUESTIONS:
JEUX, RÉSERVATIONS, DISPONIBILITÉS, SÉCURITÉ...
QUESTIONS ABOUT THE GAMES
WHAT'S AN ESCAPE GAME?
The Live Escape Game involves escaping from an immersive setting in a limited time, usually 60 minutes.
Teams of 3 to 6 players must solve enigmas and puzzles using hidden clues, but also manipulate objects and mechanisms using team spirit and logic to progress through the game.
The challenge is twofold: to reach the objective determined by the scenario, and to escape from the “room” thanks to the team’s communication and collective thinking.
For nearly a decade, Escape Games have been a great success with a wide audience of all ages, because the taste for gaming seems to be universal! That’s why the professional world is also taking an interest.
We give you plenty of reasons to play an Escape Game on our page Why play escape games?
Teams of 3 to 6 players must solve enigmas and puzzles using hidden clues, but also manipulate objects and mechanisms using team spirit and logic to progress through the game.
The challenge is twofold: to reach the objective determined by the scenario, and to escape from the “room” thanks to the team’s communication and collective thinking.
For nearly a decade, Escape Games have been a great success with a wide audience of all ages, because the taste for gaming seems to be universal! That’s why the professional world is also taking an interest.
We give you plenty of reasons to play an Escape Game on our page Why play escape games?
IN WHAT LANGUAGES IS THE JOUEURZ EXPERIENCE AVAILABLE?
Our games are available in French and English.
WHAT IS THE MINIMUM AGE TO PARTICIPATE IN THE IMMERSIVE EXPERIENCES AT JOUEURZ?
The minimum age for play is 8.
children’s mode for ages 8 to 12 requires the presence of at least one adult. Two options are available:
The children’s mode (ages 12 to 16) allows a team of youngsters to be totally autonomous in the room, just like adults, but with a simplified game mode, so they can get the most out of the game.
Find out more on our page dedicated to Escape Games and events with children.
The Joueurz team reserves the right to refuse access to any of our games if the rules are not respected.
children’s mode for ages 8 to 12 requires the presence of at least one adult. Two options are available:
- A parent or an adult in charge of the group (we recommend 2 adults), who will help the children during the various stages of the game, from puzzle-solving to concentration…
- We also offer a parent-free mode in which the Game Master, wearing his captain’s hat, enters the room with the children to guide them through the experience, making it even more immersive.
The children’s mode (ages 12 to 16) allows a team of youngsters to be totally autonomous in the room, just like adults, but with a simplified game mode, so they can get the most out of the game.
Find out more on our page dedicated to Escape Games and events with children.
The Joueurz team reserves the right to refuse access to any of our games if the rules are not respected.
IS IT POSSIBLE TO MODIFY OR CANCEL A BOOKING?
In accordance with our General Terms and Conditions of Sale, once your booking has been confirmed, it cannot be cancelled and no refund will be made.
However, it is possible to modify your reservation under certain conditions, which will result in the creation of a credit note for the amount paid, less a deduction in the following cases:
| Order placed less than 24 hours and more than 4 hours before booking | Credit note without deduction |
| Cancellation more than 14 days prior to booking | Credit note without deduction |
| Cancellation between 13 days and 48 hours before booking | Credit note with €30 deduction |
| Cancellation between 48 hours and 4 hours prior to booking | Credit note with €90 deduction |
All requests for cancellation or postponement must be made by e-mail to contact@joueurz.fr
Credit notes are valid for 12 months.
QUESTIONS ABOUT THE PLAYERS
WOULD YOU LIKE TO ADD ONE OR MORE PLAYERS TO A RESERVATION ALREADY CONFIRMED?
No problem at all! You can add players to a validated reservation up to a limit of 6 people per room. A supplement corresponding to the normal price of a reservation must be paid on site.
WOULD YOU LIKE TO CHECK AVAILABILITY AND BOOK AN ESCAPE ROOM?
To do so, you can go directly to our booking page to access the online calendar. You can then make one or more reservations via our secure PayGreen payment system.
If you’re acting on behalf of a company or local authority, or if you’d like to organize an event or team-building activity, you’ll find more information on our page dedicated to professionals.
If you’re acting on behalf of a company or local authority, or if you’d like to organize an event or team-building activity, you’ll find more information on our page dedicated to professionals.
HOW OLD DO YOU HAVE TO BE TO PLAY A GAME?
When accompanied by adults, the minimum age required to take part in a mission at Joueurz is 8.
However, we have set up 2 game modes that do not require the presence of parents. Find out more about these offers on our dedicated children’s page.
